Love ULTA but Lufkin employees are very rude.
The staff has always been friendly and helpful on my visits.
My wife and I stopped by this location just to get a few items for her. We spend 30 minutes looking for one item with nothing to even approach us to see if we needed any help. Finally we have up looking and decided to check out. Gabriella the clerk was told us the total, which was a bit high for three items but we didn't think much of it. On our way back home to Louisiana, my wife so happened to check the receipt and notice a salon tip of $4. Immediately we called to get answers and they had us on hold for over 8 minutes just to basically tell us we can get a refund. Ask for store credit & they gave me a number with an expiration date. who tf does that? Super annoyed with this location. Never go there!!!
Took granddaughter to get hair done she loves it ,Ken in salon is great, a bit pricey but was worth it for her
I'm not usually one to use or buy make up, but Ulta staff has been amazing in helping me figure out what I need and how to use it. There is always a happy face ready to help no matter what day or time I show up.
Shout-out to Kiki at the Benefit Brow Bar, though. She did the best job on my brows- ever. I've been to Benefit locations around the county and had great experiences (which is why I go back) but this was by far the best.
Ulta Beauty is a US Hair Care Studio based in Lufkin, Texas. Ulta Beauty is located at 4419 S Medford Dr, Lufkin, TX 75901, USA.
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