Indoor pool rather small. Whirlpool okay...better than none.
This may seem like no big issue for most but for a person that travels often for business and stays with Marriott often, I think anything less than exceptional customer service is bad. Hopefully management uses this review as a training/coaching scenario. In the hospitality industry the customer's comfort and overall experience is top priority unfortunately on 11-6-17, the lady working the bar in the evening was not aware of such.
My stay here was overall great! However, a great experience turns bad when you encounter one employee with an unpleasant attitude. After traveling for 10 hours and training for 3 hours, I was exhausted and in need of a drink. I approached the bar located in the lobby and was met by a lady that seemed as if she wanted to be anywhere but at work. Like with any bar, I asked what she suggested as a just cocktail from their speciality menu and was told I don't know what you like and hold on. She walks off to the back and I continue browsing the menu. Once she returns I give my drink order. Instantly, I was informed that their was no mix for that drink and the bar was closing soon for construction so she didn't have a lot of mixes. When asked what could she make again I was given a response oozing with attitude about how she doesn't know what I like to drink. At this point, my exhaustion level is maxed out so I say nevermind and walk away.
Very clean, staff is very friendly and professional. We have been most pleased with this location. I would definitely recommend this place. They suffered minor damage from Hurricane Harvey and still managed to keep the Hotel in tiptop shape! Thankful for their hospitality!
Really nice place from the outside and inside. Modern, clean and very friendly staff. Not a great location with only one entrance that is on a one way frontage road. Does have good stuff close, at least, even if it takes 10 minutes to get back to the hotel that is 50 feet back up the road.
The rooms looked amazing. They offered everything u could want and more. Everything seemed newly renovated and clean. The door was great and the hospitality was great. They treated you better than just a guest.
Comfortable bed, choice of pillows, great water pressure, very nice "office" center.
Inviting outdoor seating with fire pit.
Courtyard By Marriott Lufkin is a US Lodging based in Lufkin, Texas. Courtyard By Marriott Lufkin is located at 2130 S 1st St, Lufkin, TX 75901, USA.
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