The Asst Manager DJ was very helpful and was able to find us the perfect bed and pillows to go with it. I will be shopping here in the future.
We visited the location on 2/25 to finally replace our 15-year old Full sized mattress and upgrade to a Queen. I walked in not really knowing what I wanted in terms of comfort, other than I just wanted it to be comfortable! The staff was all so friendly and helpful, and not to mention patient! We tried several different mattresses and found one that we really set our hearts on. We decided to go to lunch to think things over and do a little more research on the mattress we liked, and when we came back we asked to test out just a few more in case. Again, the staff were so helpful and patient as we went back and fourth between a few different mattresses. They answered any and every question I had for them and were extremely knowledgeable and even shared some of their own personal experience. We ended up purchasing the mattress we had our hearts set on originally that same day and were so happy with the excellent service we received from not just one staff member in the store, but all three we interacted with that day. I would HIGHLY recommend this location! They know their stuff, want to make sure YOU are happy and don't push anything on you that you don't want or aren't comfortable with.
Walked in needing to get a mattress to go and they had the perfect mattress, in stock and even got us loaded up. In good time too. Great service, huge selection. VERY PLEASED!
Buyer beware. Their king size mattresses are 73.5 x 77. A king size mattress standard is 76 x 80. Once you sign they will turn on you. The area manager will not return my calls. There is a $149 restock fee so that once you find out they sent you inferior product, they at least make money for nothing. The adjustable base fits the not quite king and you cant return it. Do your homework and research on the internet before you five them a dime.
The best day of 2016 for me was here. My children were blessed with terrific mattresses. I'm glad they're going to have many great nights sleeping. 10 stars
Mattress Firm Lufkin is a US Lodging based in Lufkin, Texas. Mattress Firm Lufkin is located at 4403 S Medford Dr, Lufkin, TX 75901, USA.
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