Tried to charge me triple for parts. Also told other customers they needed a oil change after they just had it done that morning. One customer had the wrong parts put on his car while I was there. Choose another shop as this one will try to screw you. Had my brakes done at Sears for 300 less and that was replacing a lot of the brake system
If you're a guy, especially a big guy, be prepared to be talked down to.
Great service and great work
Go anywhere else.
The last time I went I was fussed at by the manager for not taking his advice. He talked to me like I was ..ignorant.
Always had great service here until today came in for a patch he told me 30 mins.. I told him I have to be back to work at noon....he literally put the slowest pokeyest guy on the job.....when you come here ask for anyone but Cole and you will have an almost guaranteed great experience
Its apparent that people with negative experiences always leave reviews. Most people with good experiences do not. I have used Firestone several times a year over the past few years with my personal and business vehicles. I have found them to be fairly priced with knowledgeable service techs. They have always been friendly and helpful. I would highly recommend them.
They claimed to have changed my oil (and charged me for it) but a week after it was changed my oil change indicator came on.
I thought I'd give them one more chance and called to set up an appointment. I had to repeat myself 3 times to a guy who kept mumbling. In the end I hung up disappointed and fed up with this place.
Firestone Complete Auto Care is a US Car Repair based in Lufkin, Texas. Firestone Complete Auto Care is located at 301 S Timberland Dr, Lufkin, TX 75901, USA.
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